We are so excited to be able to provide direct billing to your primary inusurer. To help serve you best, we kindly ask that you provide us with your insurance coverage ID card as well as a piece of photo identification.
Once we have your profile set up with your insurance information, we will be able to Direct Bill to your insurance company. Please keep in mind that since every insurance plan is different, there may or may not be a co-payment or a deductible. The Payment portal will give us the exact amount that your insurance company will pay, and what isn’t covered. Unfortunately, we are unable to check your coverage, so we kindly recommend calling your insurance company to gather all the information regarding your plan and coverage.
Below, you can find a list of all the insurance companies that offer direct billing. If you have a company that has the capability of allowing us to direct bill, but you don’t see it on our list, please inquire and we’ll do our best to add it. At this time we do not direct bill ICBC or WorkSafe BC.
Please note that we can’t guarantee direct billing at every appointment. This can be due to issues with individual insurance plans, problems with the submission portal, or clinic administration considerations. There are certain days of the week and/or times of the day that some insurance companies have their portal closed eg. Great-West Life is closed after 7pm (pacific time) and closed on Sunday. Please check with your insurance company.
Also, please note that Dr. Polo’s Pound a Day program package doesn’t qualify for direct billing, as you will still need to submit your invoices weekly to your insurance company
Thank you, we truly hope this will provide an added layer of convenience for your visits and Polo Health experience.
Polo Health + Longevity Centre
711 Columbia Street
New Westminster, BC V3M 1B1
COVID-19 Clinic Update:
To our valued Polo Health family, community, customers and patients we have dearly missed:
As of May 19th, we have entered phase 2 of the gradual return to work plan, keeping in mind the safety of our staff and patients as top priority. We are slowly transitioning back to in office visits and appointments in a safe and responsible manner. We are closely monitoring what the public health officials have been sharing, and their safety recommendations and guidelines for opening the clinic. With that in mind, we have made important changes, new practices and protocols.
Our goal is to collaboratively ensure you feel safe and secure so together we can navigate the complexities of these changes. Here are some things we are implementing to help keep our clinic space safe and to support you:
● More frequent cleaning and sanitizing of high touch point areas such as treatment rooms before and after your appointment.
● Access to hand sanitizer throughout the clinic.
● Removal of the waiting room chairs and social distancing decals on the floor to invite less gathering in the front area.
● Screening patients prior to coming into the clinic with the following COVID-19 Symptoms: • Fever > 38C • Cough • Sore throat • Shortness of breath • Flu-like symptoms • Runny nose and ensuring these patients stay home
● Personal Protective gear such as gloves and masks available for those who wish to use them
● Sneeze guards/ Plastic shields at the front desk counters
● Touchless payment devices and keeping credit cards on file for ease of transactions
For those of you who wish to continue with virtual phone and telemedicine appointments, this service is still available for you. We will also continue doing curbside pickup of supplements if that is your preference, kindly please call ahead with your supplement order.
Our hours of operation have changed for the time being, until further notice:
Monday to Friday 9:30am-5:30pm.
We would like to assure you that we are doing everything possible to safely manage this challenging situation and to thank you for your cooperation and patience. We understanding this has been a stressful time, and want you to know we are all here for you. Thank you from the bottom of our hearts for your support and loyalty during these past few months. We are looking forward to seeing you in the upcoming weeks. We know this situation has brought our health and wellness, both physical and mental to the forefront, and we are glad you have a place to come to get these dealt with.
With gratitude, the entire Polo Health Team.