Direct Billing

We are so excited to be able to provide direct billing to your primary inusurer. To help serve you best, we kindly ask that you provide us with your insurance coverage ID card as well as a piece of photo identification.

Once we have your profile set up with your insurance information, we will be able to Direct Bill to your insurance company. Please keep in mind that since every insurance plan is different, there may or may not be a co-payment or a deductible.   The Payment portal will give us the exact amount that your insurance company will pay, and what isn’t covered. Unfortunately, we are unable to check your coverage, so we kindly recommend calling your insurance company to gather all the information regarding your plan and coverage.

Below, you can find a list of all the insurance companies that offer direct billing. If you have a company that has the capability of allowing us to direct bill, but you don’t see it on our list, please inquire and we’ll do our best to add it. At this time we do not direct bill ICBC or WorkSafe BC.

Please note  that we can’t guarantee direct billing at every appointment. This can be due to issues with individual insurance plans, problems with the submission portal, or clinic administration considerations. There are certain days of the week and/or times of the day that some insurance companies have their portal closed eg. Great-West Life is closed after 7pm (pacific time) and closed on Sunday. Please check with your insurance company.

Also, please note that Dr. Polo’s Pound a Day program package doesn’t qualify for direct billing, as you will still need to submit your invoices weekly to your insurance company

Thank you, we truly hope this will provide an added layer of convenience for your visits and Polo Health experience. 

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